Privacy
Privacy Policy
Last updated: Jul 8, 2025
1. Introduction
Welcome to euqai. This Privacy Policy explains how we collect, use, and protect your personal data when you use our services. We are committed to ensuring your privacy and complying with the General Data Protection Regulation (GDPR).
2. Who We Are
Data Controller: euqai bv
Contact: info@euqai.eu
Address: Eindhoven, Netherlands
Phone: +31 40 369 0820
3. Data We Collect
We collect and process the following data:
- Account information: Name, email address, and login credentials
- Billing information: Physical address and payment details (when provided)
- Usage data: How you interact with our services
- Technical data: IP address, browser type, device information
- Service data: Data you input when using our AI services
4. How We Use Your Data
We process your personal data for the following purposes:
- Delivering our AI services
- Service improvement and development
- Analytics and metrics to understand usage patterns
- Account management and security
- Billing and accounting obligations
- Complying with legal requirements
5. Legal Basis for Processing
We process your data under the following legal bases:
- Performance of a contract: To provide our services
- Legitimate interests: To improve our services and ensure security
- Legal obligation: To comply with applicable laws
- Consent: By creating an account and using our services, you consent to the data processing described in this policy
6. Data Sharing
We maintain strict control over your personal data and limit sharing to the following circumstances:
- When legally required (court orders, regulatory requirements)
- With payment processors to facilitate transactions (see below)
We do not currently engage third-party data processors beyond payment processing. Our infrastructure providers (hosting services) implement security measures that prevent their access to the personal data mentioned above.
Payment Processing
When making payments, your payment information is processed by our payment providers (Mollie or PayPal). We do not store your credit card or banking information. By making a payment, you agree to the privacy policies of these providers.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal requirements and legitimate business operations.
8. Your Rights
Under GDPR, you have the following rights:
- Access to your personal data
- Rectification of inaccurate data
- Erasure (the "right to be forgotten")
- Restriction of processing
- Data portability
- Objection to processing
- Withdrawal of consent
To exercise these rights, please contact us at info@euqai.eu.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
10. International Transfers
We explicitly keep all data within the European Union. We do not transfer your personal data outside the EU.
11. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of significant changes through our website or by email.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us at info@euqai.eu.